My goal is to continue being as independent for as long as possible. I live with the impacts of Multiple Sclerosis and experience often services who do not treat me with respect. They either don’t know, don’t care or withhold options and information from me, making me feel left out and not important. My experience with DAISI has been quite the opposite. I always feel empowered in many ways. The DAISI team always treat me with respect and remind me I am the expert in my life. DAISI always provides options and choices to me which then makes me feel empowered. They give me the capacity to make my own decisions making me feel important and validated. Just recently my NDIS plan got approved. I have received supports that I didn’t think were even possible. The reason my NDIS experience all went so smoothly and worked out so well is because the Daisi team was thorough and dedicated in preparing me with putting together my pre plan. My pre plan demonstrated ALL my needs, even the NDIS, LAC (Local Area Coordinater) commented it went so smooth because of the pre plan being so good. I am very grateful to DAISI and want everyone in the community to benefit from what they do. They empower people to live their best life with information and knowledge.


As an Ability Linker, I've often relied upon the expertise of colleagues from DAISI whom I have found to be really collaborative, resourceful and responsive in coordinating supports for young people in need and their carers/family members. The staff are really skilled and have a level of compassion and understanding of their participants' circumstances. Their efforts and knowledge fill a vital component in the Northern Rivers capacity to respond to the level of need.


I just wanted to drop you a little note to let you know how amazing Janelle has been to my Dad (Robert Bathgate - who is her client) and also to my brothers and I. Back in July 2020, Janelle suggested that she thought Dad could be eligible for SDA (he has been living in aged care since he was 58 due to a disability). So, over the past 10 months (and through several hospitalisations where we thought we might lose Dad) Janelle has worked tirelessly to help us move Dad into SDA. And today, the move happened Dad is finally out of aged care, and living in a real house, with people closer to his own age. I can't begin to tell you how grateful I am to have had Janelle support Dad (and the rest of us) through this process. Janelle has done everything from Calling me to check on how I'm doing while Dad's been in hospital and Supporting Dad to make his own decisions, even when his disability makes it difficult for him to communicate his wishes. It's been such a long journey (almost 10 months) getting Dad into SDA.  And none of it would have happened if it wasn't for Janelle's support and guidance on navigating this (very confusing) process. I'm sure you're aware of the wonderful impact Janelle makes on her clients and their families, but I wanted to share my gratitude to you, to Janelle and Daisi. Thank you.