Collaborating for our Community

Hi All,

I am writing to share some great news… DAISI has been developing and growing at a fast pace over the previous 12 months.

We are developing our NDIS services and are so excited with how it is going. We are working in our communities to support people to get the outcomes they need from their NDIS supports. We are providing Support Coordination, NDIS information, Plan Management and also working with sole traders to develop their practice.

In doing all of this we now have a great new Partner, The Family Centre Australia. I have included the media release about our partnership below for you all to read. We are two values-based community organisations that are working closely together; I am so happy about the opportunities we are developing together and will keep you posted.

We are already going to share a new site at Varsity Lakes in South East Queensland and are looking forward to the journey ahead.

Yours, Joanne


The Family Centre and DAISI – Collaborating for our Community

The Family Centre (TFC) and DAISI have agreed to a partnership that will use our combined strengths and create stronger and more sustainable organisations.  We have a shared vision, values and purpose, and a clear focus on delivering high quality child, youth, family, aged and disability services.

Our partnership allows a more integrated and responsive approach to working with our customers across the Far North Coast and the Gold Coast regions. Our joint strategy will share resources to grow, strengthen our organisational systems, create new opportunities for our people and most importantly; increase our social impact.

Message from our Directors

“DAISI have carefully considered partnering with other organisations for some time. The Family Centre met all our selection criteria and we are very confident that we’ll be better together. Our organisation is approaching the partnership with the best interests of our community at heart and a commitment to deliver great outcomes for the people and communities we serve, now and into the future” said Trent Rees, Secretary DAISI.

“We’re delighted that DAISI have chosen to unite with TFC and are excited to be working with a highly respected organisation that shares our values and works closely with their community. This is in many ways a perfect match of organisations and together we will add value to our communities and increase our social impact” said Pam Mitchell, Chairperson TFC.

If you have any questions regarding the above please contact David Boutkan or Joanne McLean

Why we do it…

Well here I am again and starting to look at what matters about the work we are doing in the NDIS.

The NDIS is a complex system at the moment. People with a disability, their families, carers, service providers and the public are all struggling to understand the new ways of working. There are problems in the systems and processes, and we are all learning together.

With this level of change and at this speed it is easy to feel overwhelmed. It is common for me to have conversations with people where they are frustrated, confused and fed up.

This morning I had an experience that reminded me of why I am doing this work, and why I need to keep learning and pushing to solve the problems. I went to a local GP’s office as he had asked for some information about the NDIS to help a couple of his patients. He was struggling with how to help them get the support they need through the NDIS. As he knows what we do here at DAISI asked if I could help.

When I got there a workman was on the ladder fixing a light fitting. I walked past him and I chatted with the receptionist and explained who the info was for and how to use it. She said, “Oh he will be so pleased. It is all so hard and difficult to understand. I really don’t think it is working at all.”

The workman came down off his ladder, interrupted and said, “I love the NDIS. It has changed my brother’s life. He can do so many things he couldn’t before…I love it!!”

I stopped and asked him about this. We talked a bit and I said, “I am so glad it is working for your brother – that is good to hear”.

I am so pleased I met that guy this morning. As difficult and broken as this seems, there are people getting better outcomes, there are people having their lives changed.

I am not a fairy tale advocate for the NDIS. But I am encouraged that the more we work at it, the better the outcomes seem to be getting for the people we work for.

I just want to be here to see this thing through.

Joanne McLean, CEO, DAISI Services Ltd.