About DAISI

elderly man, disabled person

About DAISI

DAISI Services Limited is an award-winning community based charity organisation founded in Ballina, Northern NSW in 1992.

DAISI grew out of a ground swell of community members back in 1992 concerned about the lack of information and advice on supports and services for people with disabilities. Over time that role has expanded to include projects addressing the needs of people who are ageing, people who are experiencing disadvantage, from culturally and linguistically diverse and non-English speaking backgrounds (CALD/NESB), primary carer grandparents caring for their grandchildren and working carers.

DAISI now delivers information, resources and assistance to a diverse range of people across the Far North Coast in NSW and Gold Coast in QLD.

Our mission is to connect the disadvantaged, people with disability and the aged to both formal and natural supports in their community to realise their full potential. We do this by providing up-to-date and relevant information that is easily accessible and user friendly. We work with people to build their capacity to access opportunities, engage with their communities and realise their full potential.

DAISI is committed to its values of:

  • Trust and Accountability
  • Individualised Practice
  • Sustainability
  • Capacity Building.

What DAISI Does

To get a better understanding of DAISI’s work and to hear directly from some of our customers about how it has impacted their lives, please view our testimonials here.

Our Vision

DAISI’s vision is for the empowerment of disadvantaged people to live a meaningful, personally satisfying and ordinary life.

Our Mission

DAISI’s mission is connecting the disadvantaged to community, formal and natural supports, to enable their full potential.

DAISI Board

DAISI Services Limited is registered as an Australian public company (620 147 435) in New South Wales, limited by guarantee under the Corporations Act 2001 (NSW). It has a democratic voting and governance system based on elected voluntary members representing the membership. The core duty of the Board is to govern DAISI in accordance with the Act. It is ultimately responsible for DAISI’s operation.

Ray Chesher

Ray Chesher

Chairperson

Ray Chesher joined the DAISI Board in 2008 and was appointed Treasurer. At the Annual General Meeting in 2014 Ray was appointed Chairperson, Ray has over 30 years’ experience in the field of accounting and administration. 

Formerly Ray worked for St George Building Society in various roles and with Davids Holding as the marketing accountant.  He is a Justice of the Peace (JP) and a member of the Taxation Institute of Australia (MTIA).

Heather Cleverley

Heather Cleverley

Director

Heather Cleverley lives in Ballina and has been on the Board since June 2005.  Heather is a Registered Nurse with a Community Health Certificate and has worked in the Northern Rivers community since 1975. 

Heather has recently retired after 18 years as the Managing Director of North Coast Minders an in home Service Provider for seniors and people with disability. She brings her years of experience of the North Coast and local Service Provision knowledge to the DAISI board.

Marie Dudgeon

Marie Dudgeon

Director

Marie Dudgeon is a local lass. She and her husband Trevor are the primary carers of their son Glen who is a dependant adult with a traumatic brain injury as a result of a motor vehicle accident.

Marie is extensively involved in community volunteer work. She is also a Mentor to family members of brain injury patients through the NSW Brain Injury Association.

Luz Press

Luz Press

Director

Luz Press, a Filipine Australian woman, was awarded the 2013 Lismore Electorate Woman of the Year award for her work within the community sector.

Luz has strong ties with the local Filipine community and has worked as a Red Cross Telecross volunteer, volunteered at the Lismore City Library and the Human Book project and is the secretary of the International Rainbow Club.

Trent Rees

Trent Rees

Company Secretary

Trent Rees is a creative and highly motivated professional with extensive Managerial, Human Services and Learning and Development experience across a broad range of industries and businesses.  Trent is currently Residential Programs Manager at The Buttery.

He has Master of Arts Psychology, Certificate IV Assessment & Workplace Training, and many other certificates and courses over the years to add to his extensive background.  Trent joined the DAISI board at the AGM held in October 2015.

Amy-Lee Eddy

Amy-Lee Eddy

Director

Amy-Lee Eddy joined the DAISI Board following the 2015 AGM.  Amy-Lee has completed a Certificate IV in Community Services and is currently studying for her Diploma.  Amy-Lee has also completed courses in domestic and family violence and leadership.

Amy-Lee brings her personal experience as a person with a disability to the DAISI Board and is passionate about working towards and accessible inclusive community.  She is keen to be involved in strategic planning and direction for the sector.

DAISI Staff

Joanne McLean

Joanne McLean

CEO

Joanne McLean took on the role of CEO of DAISI in May 2017.  She has worked in the human services field specialising in disability support for over 20 years. Joanne has always had a focus on developing ways for people to find their own voice and to be as independent in making decisions, choices and living their lives, as possible. Prior to coming to DAISI Joanne spent three and a half years working for National Disability Services the peak body for service providers, supporting organisations to transition into the NDIS.

Leah Louise

Leah Louise

Support Coordinator

Support Coordinator Leah Louise became a key part of DAISI in 2014 bringing a history of working in the not for profit sector since 1992. Leah is qualified in early child/youth development, community services practice, non-clinical mental health and alcohol and other drugs, psychosomatic therapy, trauma informed practices and work place training and assessment.  In the Support Coordinator role Leah’s compassion and never give up work practice supports peoples’ capacity when accessing DAISI and their own community opportunities.

Lori Kelly

Lori Kelly

Office Manager

Lori Kelly has been the front of house receptionist and administration officer for DAISI since August 2013. With a Certificate IV in Business Administration, a recently completed Certificate IV in Disability and over 30 years’ experience in office management; across local government, education, domestic and commercial construction, and the disability sector; Lori is well qualified for the position. She is keen to see people accepted for who they are and where they may be in their journey, with mutual respect being at the heart.

Isaac Reed

Isaac Reed

Support Coordinator

Isaac Reed joined the DAISI team in 2017. Isaac has worked overseas teaching in Japan and as a teacher’s aide in England in a specialised school for children who were at risk.  With a passion for teaching, he returned to Australia and completed a Bachelor’s degree in Education with Honours at Southern Cross University. He then went into special education teaching, specialising in autism. Isaac did foster care and then moved into work assisting children and young people to access their community. Isaac has a broad background in the disability sector and has enjoyed working in this area for 10 years.

Pauline Bourke

Pauline Bourke

Activities Coordinator

Pauline Bourke joined the DAISI team in 2017. For Pauline, it is another challenge in a long list of achievements that has kept her deeply involved in community affairs for most of her life. Since coming to DAISI she has been captivated by the absolutely brilliant work DAISI does to make life better for everyone in the community. Pauline’s has a wealth of experience relating to trauma and PTSD and is currently undertaking a Diploma in Community Services. She is an unwavering advocate for Forgotten Australian Survivors, many of whom are now over 60, homeless with no one to depend on.

Kahmisha Irwin

Kahmisha Irwin

Office Assistant

Kahmisha Irwin approached DAISI for a School Based Traineeship through Novaskill Ballina, and DAISI has been very fortunate to have her on the team. Kahmisha is completing a Certificate III in Business while attending Year 10 at Ballina Coast High School. Her willingness to participate in the community is evidenced by her involvement with the Ballina Junior Business Chamber and extra curricula activities for her school. DAISI has benefited from Kahmisha’s youth and the tech savvy skills that brings to the role.

Kerri Goodger

Kerri Goodger

Plan Management Coordinator

Kerri Goodger started with DAISI in October 2017 as Plan Management Coordinator and brought a variety of disability experience spanning over a 30-year period to this new role. Having commenced work as a special education teacher, Kerri moved into adult education for people with disabilities and then managed employment agencies for people with a disability for 13 years, which required lots of hands on work. Kerri has recently returned to the disability sector after a 10-year break working as Corporate Services Manager in a not for profit environmental agency.

Renee Jarrett

Renee Jarrett

Finance Officer

Renee Jarrett has only recently joined the DAISI team. She is well qualified, with a Graduate Diploma in Accounting and qualifications in Business and Education. Renee also brings a diverse range of work experiences to this role. The quality of work that she carries out are a testament to her attention to detail and work ethic. Renee and her family have spent over ten years travelling in a caravan and working throughout this awesome country, recently returning to settle back in Ballina. Renee is passionate about learning and is always developing her skills and knowledge.

Kelly Banister

Kelly Banister

Community Engagement Officer

Kelly Banister started work as DAISI’s Community Engagement Officer in November 2017. She is a qualified Communications practitioner and worked as a print and broadcast journalist and editor, and publication production manager and designer. She transitioned to managing health and community services projects, information and resources systems and campaigns, and advocacy organisations. With a commitment to social justice specialising in gender and diversity, Kelly has worked as an activist and advocate across community, public and private sectors for almost 30 years. She brings a fierce determination to achieving equitable communities that value all of their members.

Accreditation

Acknowledgement of Funding

DAISI Services Limited complies with the requirements of NDIS provider, National Disability Service Standards and NSW Disability Service Standards. Our Disability Services verification number is 329NHS.

DAISI is registered with the Australian Charities and Not-For-Profits Commission.

 

DAISI gratefully acknowledges project funding support from the New South Wales Government Family & Community Services, and the Australian Government Department of Health.

Key documents

The DAISI Strategic Framework sets the current key priorities and guides the work of the organisation over the next three years. It is available here for your reference. Also available, are DAISI’s most recent Annual Reports. These report on DAISI’s activities and performance:

Feedback and Complaints

If you have feedback or complaints that you would like to share with us please contact us here.