DAISI Services Limited is an award-winning community based charity organisation founded in Ballina, Northern NSW in 1992.
DAISI grew out of a ground swell of community members back in 1992 concerned about the lack of information and advice on supports and services for people with disabilities. Over time that role has expanded to include projects addressing the needs of people who are ageing, people who are experiencing disadvantage, from culturally and linguistically diverse and non-English speaking backgrounds (CALD/NESB), primary carer grandparents caring for their grandchildren and working carers.
DAISI now delivers information, resources and assistance to a diverse range of people across the Far North Coast in NSW and Gold Coast in QLD.
Our mission is to connect the disadvantaged, people with disability and the aged to both formal and natural supports in their community to realise their full potential. We do this by providing up-to-date and relevant information that is easily accessible and user friendly. We work with people to build their capacity to access opportunities, engage with their communities and realise their full potential.
DAISI is committed to its values of:
- Trust and Accountability
- Individualised Practice
- Capacity Building.
DAISI’s vision is for the empowerment of disadvantaged people to live a meaningful, personally satisfying and ordinary life.
DAISI’s mission is connecting the disadvantaged to community, formal and natural supports, to enable their full potential.
DAISI Services Limited is registered as an Australian public company (620 147 435) in New South Wales, limited by guarantee under the Corporations Act 2001 (NSW). It has a democratic voting and governance system based on elected voluntary members representing the membership. The core duty of the Board is to govern DAISI in accordance with the Act. It is ultimately responsible for DAISI’s operation.
Trent Rees is a creative and highly motivated professional with extensive Managerial, Human Services and Learning and Development experience across a broad range of industries and businesses. Trent is currently Residential Programs Manager at The Buttery.
He has Master of Arts Psychology, Certificate IV Assessment & Workplace Training, and many other certificates and courses over the years to add to his extensive background. Trent joined the DAISI board at the AGM held in October 2015.
Marie Dudgeon is a local lass. She and her husband Trevor are the primary carers of their son Glen who is a dependant adult with a traumatic brain injury as a result of a motor vehicle accident.
Marie is extensively involved in community volunteer work. She is also a Mentor to family members of brain injury patients through the NSW Brain Injury Association.
Amy-Lee Eddy joined the DAISI Board following the 2015 AGM. Amy-Lee has completed a Certificate IV in Community Services and is currently studying for her Diploma. Amy-Lee has also completed courses in domestic and family violence and leadership.
Amy-Lee brings her personal experience as a person with a disability to the DAISI Board and is passionate about working towards and accessible inclusive community. She is keen to be involved in strategic planning and direction for the sector.
Heather Cleverley lives in Ballina and has been on the Board since June 2005. Heather is a Registered Nurse with a Community Health Certificate and has worked in the Northern Rivers community since 1975. Heather has recently retired after 18 years as the Managing Director of North Coast Minders an in home Service Provider for seniors and people with disability. She brings her years of experience of the North Coast and local Service Provision knowledge to the DAISI board.
Ray Chesher joined the DAISI Board in 2008 and was appointed Treasurer. At the Annual General Meeting in 2014 Ray was appointed Chairperson, Ray has over 30 years’ experience in the field of accounting and administration.
Formerly Ray worked for St George Building Society in various roles and with Davids Holding as the marketing accountant. He is a Justice of the Peace (JP) and a member of the Taxation Institute of Australia (MTIA).
Glenn came to volunteer with DAISI in 2017. He originally took on the role of Business Engagement Officer, helping DAISI develop business partnerships and a diverse funding base, before becoming a member of our Board of Directors. He comes to the role with a depth of experience as a business owner and Marketing Manager for TURSA Employment and has also held the position of the Ballina Chamber of Commerce Chair for ten years. Glenn has a vast network of community groups and a focus on building long term relationships that strengthen the community.
Renee JarrettFinance Officer
Isaac ReedSupport Coordinator
Leah LouiseSupport Coordinator
Janelle MonaghanSupport Coordinator
Sue BannonSupport Coordinator
Samantha JonesSupport Coordinator
Laura HanningSupport Coordinator
Paul MamoneSupport Coordinator
Lori KellyPlan Management Coordinator
Rachel ElsworthyPlan Management Coordinator
Pauline BourkeProgram Coordinator
Kelly BanisterCommunity Engagement Officer
Joanne McLean took on the role of CEO of DAISI in May 2017. She has worked in the human services field specialising in disability support for over 20 years. Joanne has always had a focus on developing ways for people to find their own voice and to be as independent in making decisions, choices and living their lives, as possible. Prior to coming to DAISI Joanne spent three and a half years working for National Disability Services the peak body for service providers, supporting organisations to transition into the NDIS.
Renee Jarrett has only recently joined the DAISI team. She is well qualified, with a Graduate Diploma in Accounting and qualifications in Business and Education. Renee also brings a diverse range of work experiences to this role. The quality of work that she carries out are a testament to her attention to detail and work ethic. Renee and her family have spent over ten years travelling in a caravan and working throughout this awesome country, recently returning to settle back in Ballina. Renee is passionate about learning and is always developing her skills and knowledge.
Isaac Reed joined the DAISI team in 2017. Isaac has worked overseas teaching in Japan and as a teacher’s aide in England in a specialised school for children who were at risk. With a passion for teaching, he returned to Australia and completed a Bachelor’s degree in Education with Honours at Southern Cross University. He then went into special education teaching, specialising in autism. Isaac did foster care and then moved into work assisting children and young people to access their community. Isaac has a broad background in the disability sector and has enjoyed working in this area for 10 years.
Support Coordinator Leah Louise became a key part of DAISI in 2014 bringing a history of working in the not for profit sector since 1992. Leah is qualified in early child/youth development, community services practice, non-clinical mental health and alcohol and other drugs, psychosomatic therapy, trauma informed practices and work place training and assessment. In the Support Coordinator role Leah’s compassion and never give up work practice supports peoples’ capacity when accessing DAISI and their own community opportunities.
Janelle started working in the disability sector as a volunteer at the age of 17. For the next 9 years she worked in disability day programs and in the community. Previous to joining the DAISI team, she was a Support Coordinator in the NDIS role out in Townsville. Janelle’s qualifications include Certificate III in Children’s Services and Home and Community Care, Certificate IV in Disability and a Diploma of Disability. Janelle started working with DAISI as a Support Coordinator in March 2018. She is very passionate about strengthening and building an individual’s capacity and advocating for those who need further support.
Sue commenced employment as a Support Coordinator with DAISI in July 2019 and made the sea change from Northern NSW to the Tweed/Southern Gold Coast region. She is a self- confessed “people person” and enjoys meeting new people and hearing their story. Sue has a broad background of experience and knowledge including Nursing, Mental Health, Local Government, Aged and Disability Services and the NDIS. Passionate about inclusion and social welfare, Sue reflects on her personal and professional life experiences to empower people to make healthy lifestyle choices and previously facilitated a variety of centre based programs, including a recreation and leisure program and short term respite/holiday activities. Sue is a strong advocate for social inclusion, human rights and providing culturally appropriate supports for people with disability. She has a Diploma in Community Services (Aged & Disability) and is an Enrolled Nurse.
Samantha (Sam) Jones started working in the disability sector 24 years ago as a Nanny for a 6yr old girl. In 2000 she completed a degree in Disability Studies. Since then, Sam has worked in both direct support and administrative roles, including supporting people in day programs, in their community and to live independently in their own homes, with their family and in group accommodation. She has also worked as a case manager, accommodation transition worker, group home supervisor and managed a Disability Support Service. Sam started with DAISI as a Support Coordinator in March 2018 so she could focus on supporting people to live the best life they envision for themselves.
Laura, originally from Scotland, studied Psychology and English Language at the University of Glasgow before working as a Healthcare Assistant in the National Health Service for two years. Whilst studying and then working she volunteered as a Counsellor with Childline (a helpline for children and young people) and realised she wanted to work in Social Services. She completed a Master of Social Work in Edinburgh before working as a Children and Families Social Worker and a Prison Based Social Worker. Laura then worked Australia as a Clinical Consultant for Ageing, Disability and Home Care and in Social Services Recruitment and in New Zealand as a Functional Family Therapist, before working as a Lead Senior Support Worker in a Supported Independent Living service for people with disabilities back in the UK. She now calls Australia home and began working with DAISI as a Support Coordinator in July 2019.
Paul moved from Melbourne in October 2018 to take up his position with DAISI, after working in community services for the previous 3 years. Since completing his counselling studies in early 2017, he has worked in vocational counselling, community dementia care and NDIS navigation.
Lori Kelly was the front of house receptionist and administration officer for DAISI from August 2013 to April 2019 when she took up the role of Plan Management Coordinator. With a Certificate IV in Business Administration, a Certificate IV in Disability and over 30 years’ experience in office management, across local government, education, domestic and commercial construction, and the disability sector, Lori is well qualified for the position. She is keen to see people accepted for who they are and where they may be in their journey, with mutual respect being at the heart.
Plan Management Coordinator Rachel Elsworthy joined the DAISI team in 2018. She is a dedicated Administrative professional with over 20 years’ experience in numerous industries. Rachel gained extensive skills in finance sectors, sales, facilities/office management and events coordination.
Pauline Bourke joined the DAISI team in 2017. For Pauline, it is another challenge in a long list of achievements that has kept her deeply involved in community affairs for most of her life. Since coming to DAISI she has been captivated by the absolutely brilliant work DAISI does to make life better for everyone in the community. Pauline’s has a wealth of experience relating to trauma and PTSD and is currently undertaking a Diploma in Community Services. She is an unwavering advocate for Forgotten Australian Survivors, many of whom are now over 60, homeless with no one to depend on.
Kelly Banister started work as DAISI’s Community Engagement Officer in November 2017. She is a qualified Communications practitioner and worked as a print and broadcast journalist and editor, and publication production manager and designer. She transitioned to managing health and community services projects, information and resources systems and campaigns, and advocacy organisations. With a commitment to social justice specialising in gender and diversity, Kelly has worked as an activist and advocate across community, public and private sectors for almost 30 years. She brings a fierce determination to achieving equitable communities that value all of their members.
Acknowledgement of Funding
DAISI Services Limited complies with the requirements of NDIS provider, National Disability Service Standards and NSW Disability Service Standards. Our Disability Services verification number is 329NHS.
Registered NDIS Provider 4050004153
DAISI is registered with the Australian Charities and Not-For-Profits Commission.
ACN 620 147 435.
ABN 78 054 760 155.
DAISI gratefully acknowledges project funding support from the New South Wales Government Family & Community Services, and the Australian Government Department of Health.
The DAISI Strategic Framework sets the current key priorities and guides the work of the organisation over the next three years. It is available here for your reference. Also available, are DAISI’s most recent Annual Reports. These report on DAISI’s activities and performance: