DAISI Services Limited is an award-winning community based charity organisation founded in Ballina, Northern NSW in 1992.
DAISI grew out of a ground swell of community members back in 1992 concerned about the lack of information and advice on supports and services for people with disabilities. Over time that role has expanded to include projects addressing the needs of people who are ageing, people who are experiencing disadvantage, from culturally and linguistically diverse and non-English speaking backgrounds (CALD/NESB), primary carer grandparents caring for their grandchildren and working carers.
DAISI now delivers information, resources and assistance to a diverse range of people across the Far North Coast in NSW and Gold Coast in QLD.
Our mission is to connect the disadvantaged, people with disability and the aged to both formal and natural supports in their community to realise their full potential. We do this by providing up-to-date and relevant information that is easily accessible and user friendly. We work with people to build their capacity to access opportunities, engage with their communities and realise their full potential.
DAISI is committed to its values of:
- Trust and Accountability
- Individualised Practice
- Capacity Building.
DAISI’s vision is for the empowerment of disadvantaged people to live a meaningful, personally satisfying and ordinary life.
DAISI’s mission is connecting the disadvantaged to community, formal and natural supports, to enable their full potential.
DAISI Services Limited is registered as an Australian public company (620 147 435) in New South Wales, limited by guarantee under the Corporations Act 2001 (NSW). It has a democratic voting and governance system based on elected voluntary members representing the membership. The core duty of the Board is to govern DAISI in accordance with the Act. It is ultimately responsible for DAISI’s operation.
Trent ReesCompany Secretary
Ray Chesher joined the DAISI Board in 2008 and was appointed Treasurer. At the Annual General Meeting in 2014 Ray was appointed Chairperson, Ray has over 30 years’ experience in the field of accounting and administration.
Formerly Ray worked for St George Building Society in various roles and with Davids Holding as the marketing accountant. He is a Justice of the Peace (JP) and a member of the Taxation Institute of Australia (MTIA).
Trent Rees is a creative and highly motivated professional with extensive Managerial, Human Services and Learning and Development experience across a broad range of industries and businesses. Trent is currently Residential Programs Manager at The Buttery.
He has Master of Arts Psychology, Certificate IV Assessment & Workplace Training, and many other certificates and courses over the years to add to his extensive background. Trent joined the DAISI board at the AGM held in October 2015.
Marie Dudgeon is a local lass. She and her husband Trevor are the primary carers of their son Glen who is a dependant adult with a traumatic brain injury as a result of a motor vehicle accident.
Marie is extensively involved in community volunteer work. She is also a Mentor to family members of brain injury patients through the NSW Brain Injury Association.
Heather Cleverley lives in Ballina and has been on the Board since June 2005. Heather is a Registered Nurse with a Community Health Certificate and has worked in the Northern Rivers community since 1975. Heather has recently retired after 18 years as the Managing Director of North Coast Minders an in home Service Provider for seniors and people with disability. She brings her years of experience of the North Coast and local Service Provision knowledge to the DAISI board.
Amy-Lee Eddy joined the DAISI Board following the 2015 AGM. Amy-Lee has completed a Certificate IV in Community Services and is currently studying for her Diploma. Amy-Lee has also completed courses in domestic and family violence and leadership.
Amy-Lee brings her personal experience as a person with a disability to the DAISI Board and is passionate about working towards and accessible inclusive community. She is keen to be involved in strategic planning and direction for the sector.
Luz Press, a Filipine Australian woman, was awarded the 2013 Lismore Electorate Woman of the Year award for her work within the community sector.
Luz has strong ties with the local Filipine community and has worked as a Red Cross Telecross volunteer, volunteered at the Lismore City Library and the Human Book project and is the secretary of the International Rainbow Club.
Glenn came to volunteer with DAISI in 2017. He originally took on the role of Business Engagement Officer, helping DAISI develop business partnerships and a diverse funding base, before becoming a member of our Board of Directors. He comes to the role with a depth of experience as a business owner and Marketing Manager for TURSA Employment and has also held the position of the Ballina Chamber of Commerce Chair for ten years. Glenn has a vast network of community groups and a focus on building long term relationships that strengthen the community.
Lori KellyOffice Manager
Renee JarrettFinance Officer
Isaac ReedSupport Coordinator
Leah LouiseSupport Coordinator
Janelle MonaghanSupport Coordinator
Samantha JonesSupport Coordinator
Paul MamoneSupport Coordinator
Joanne HeighesSupport Coordinator
Rachel ElsworthyPlan Manager
Pauline BourkeActivities Coordinator
Kelly BanisterCommunity Engagement Officer
Joanne McLean took on the role of CEO of DAISI in May 2017. She has worked in the human services field specialising in disability support for over 20 years. Joanne has always had a focus on developing ways for people to find their own voice and to be as independent in making decisions, choices and living their lives, as possible. Prior to coming to DAISI Joanne spent three and a half years working for National Disability Services the peak body for service providers, supporting organisations to transition into the NDIS.
Lori Kelly has been the front of house receptionist and administration officer for DAISI since August 2013. With a Certificate IV in Business Administration, a recently completed Certificate IV in Disability and over 30 years’ experience in office management; across local government, education, domestic and commercial construction, and the disability sector; Lori is well qualified for the position. She is keen to see people accepted for who they are and where they may be in their journey, with mutual respect being at the heart.
Renee Jarrett has only recently joined the DAISI team. She is well qualified, with a Graduate Diploma in Accounting and qualifications in Business and Education. Renee also brings a diverse range of work experiences to this role. The quality of work that she carries out are a testament to her attention to detail and work ethic. Renee and her family have spent over ten years travelling in a caravan and working throughout this awesome country, recently returning to settle back in Ballina. Renee is passionate about learning and is always developing her skills and knowledge.
Isaac Reed joined the DAISI team in 2017. Isaac has worked overseas teaching in Japan and as a teacher’s aide in England in a specialised school for children who were at risk. With a passion for teaching, he returned to Australia and completed a Bachelor’s degree in Education with Honours at Southern Cross University. He then went into special education teaching, specialising in autism. Isaac did foster care and then moved into work assisting children and young people to access their community. Isaac has a broad background in the disability sector and has enjoyed working in this area for 10 years.
Support Coordinator Leah Louise became a key part of DAISI in 2014 bringing a history of working in the not for profit sector since 1992. Leah is qualified in early child/youth development, community services practice, non-clinical mental health and alcohol and other drugs, psychosomatic therapy, trauma informed practices and work place training and assessment. In the Support Coordinator role Leah’s compassion and never give up work practice supports peoples’ capacity when accessing DAISI and their own community opportunities.
Janelle started working in the disability sector as a volunteer at the age of 17. For the next 9 years she worked in disability day programs and in the community. Previous to joining the DAISI team, she was a Support Coordinator in the NDIS role out in Townsville. Janelle’s qualifications include Certificate III in Children’s Services and Home and Community Care, Certificate IV in Disability and a Diploma of Disability. Janelle started working with DAISI as a Support Coordinator in March 2018. She is very passionate about strengthening and building an individual’s capacity and advocating for those who need further support.
Samantha (Sam) Jones started working in the disability sector 24 years ago as a Nanny for a 6yr old girl. In 2000 she completed a degree in Disability Studies. Since then, Sam has worked in both direct support and administrative roles, including supporting people in day programs, in their community and to live independently in their own homes, with their family and in group accommodation. She has also worked as a case manager, accommodation transition worker, group home supervisor and managed a Disability Support Service. Sam started with DAISI as a Support Coordinator in March 2018 so she could focus on supporting people to live the best life they envision for themselves.
Paul moved from Melbourne in October 2018 to take up his position with DAISI, after working in community services for the previous 3 years. Since completing his counselling studies in early 2017, he has worked in vocational counselling, community dementia care and NDIS navigation.
Jo has worked in the Disability Sector for 32 years, as a Teacher’s Aide in Special Education, a Support Worker in Disability Services and as an Educational Interpreter in the school system using AUSLAN (Australian Sign Language). She has a Diploma in Disabilities, runs her own Introduction to Auslan class at Community College and teaches Cert. 4 in Disability at TAFE. Joanne joined the DAISI Support Coordination team in October 2018, bringing her enthusiasm and dedication to assisting people with disability to her role.
Plan Manager Rachel Elsworthy joined the DAISI team in 2018. She is a dedicated Administrative professional with over 20 years’ experience in numerous industries. Rachel gained extensive skills in finance sectors, sales, facilities/office management and events coordination.
Pauline Bourke joined the DAISI team in 2017. For Pauline, it is another challenge in a long list of achievements that has kept her deeply involved in community affairs for most of her life. Since coming to DAISI she has been captivated by the absolutely brilliant work DAISI does to make life better for everyone in the community. Pauline’s has a wealth of experience relating to trauma and PTSD and is currently undertaking a Diploma in Community Services. She is an unwavering advocate for Forgotten Australian Survivors, many of whom are now over 60, homeless with no one to depend on.
Kelly Banister started work as DAISI’s Community Engagement Officer in November 2017. She is a qualified Communications practitioner and worked as a print and broadcast journalist and editor, and publication production manager and designer. She transitioned to managing health and community services projects, information and resources systems and campaigns, and advocacy organisations. With a commitment to social justice specialising in gender and diversity, Kelly has worked as an activist and advocate across community, public and private sectors for almost 30 years. She brings a fierce determination to achieving equitable communities that value all of their members.
Acknowledgement of Funding
DAISI Services Limited complies with the requirements of NDIS provider, National Disability Service Standards and NSW Disability Service Standards. Our Disability Services verification number is 329NHS.
DAISI is registered with the Australian Charities and Not-For-Profits Commission.
DAISI gratefully acknowledges project funding support from the New South Wales Government Family & Community Services, and the Australian Government Department of Health.
The DAISI Strategic Framework sets the current key priorities and guides the work of the organisation over the next three years. It is available here for your reference. Also available, are DAISI’s most recent Annual Reports. These report on DAISI’s activities and performance: