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Consumer Directed Care


why and how it benefits you as the customer...


Home Care Packages are delivered on a Consumer Directed Care (CDC) basis.

This means you (and your carer) have more choice and control over what services are delivered and where and when they are delivered.

CDC means:

  • you get more say in the care and services you access, how they are delivered and who delivers them to you
  • you have conversations about your needs and goals
  • you work with your service provider to develop your individual care plan
  • you agree how much involvement you have in managing your care package
  • you know how your package is funded and how your individual budget is spent through monthly income and expense statements
  • your service provider will ensure that your package continues to meet your needs with ongoing monitoring and formal reviews
  • If your circumstances change you and your home care provider can change your care plan to suit your needs
  • You have a right to be looked after properly, treated well and given high quality care and services. To make sure you get the best care, all service providers have responsibilities and must meet certain standards


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